warranty conditions

GUARANTEE

We can only process a complaint with a valid proof of purchase. For this purpose, please keep your serial number on hand when contacting our customer service. You can either find it on your clasp or your authenticity certificat. Of course, you can also always find your details in your account. Please contact our customer service with a photo of the defect and a short description of the problem. Afterwards we will check your complaint and in the next step we will repair the product in our workshop. If a repair is not possible, we will exchange the item completely.

The following cases are excluded from the warranty:

Signs of wear and tear that may occur as a result of regular everyday wear, e.g. the coating on our black and rose gold clasps wearing off, soiling or odors taking hold.
Defects and imperfections caused by improper use, carelessness or accidents, such as scratches on the clasp or damage to textile or leather straps.
Items that have already been repaired independently.
Changes in the nature of materials that follow a natural process, e.g. tarnishing of rose gold clasps due to oxidation.
Failure to follow the care instructions included with each product package as well as those listed on our website at www.torqe.com/care/. This applies especially to leather products which have been improperly exposed to water and/or have not been cared for.
Defects and damages that occurred due to loss or theft.
Shrinkage or widening of textile and leather straps.
Wear of engravings due to mechanical influences or due to external influences (chemistry, sweat, cosmetics).

TORQE

GUARANTEE

The following cases are excluded from the warranty:

MODELS

SINGLE STRAPS

SERVICE & SUPPORT

PRIVACY & TERMS